Privacy policy

Privacy Policy for Oluxs.com

Effective Date: June 13, 2025

Oluxs.com ("we", "us", or "our") operates this website and provides the services offered through it ("Services") to our users in India and beyond. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website, make a purchase, or otherwise use our Services.

By accessing or using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Personal Data We Collect

"Personal Data" refers to any data that relates to an identifiable individual. Depending on your interaction with Oluxs.com, we may collect the following types of personal data:

  • Identity and Contact Data: Name, phone number, email address, shipping and billing addresses.

  • Payment and Financial Data: Credit/debit card details, UPI information, bank account details (processed securely via Shopify’s payment partners).

  • Account and Login Data: Username, password, preferences.

  • Purchase History: Items browsed, cart activity, orders placed, returns, exchanges.

  • Device and Technical Data: IP address, browser type, device identifiers, operating system, mobile network information.

  • Usage Data: Browsing behavior, interaction logs, time spent on pages, clicks, and page views.

  • Communication Data: Customer support interactions, reviews, survey responses, feedback.

We do not knowingly collect data from children under the age of 18.

2. How We Collect Personal Data

We collect personal data in the following ways:

  • Directly from you: When you sign up, place an order, fill out forms, or contact us.

  • Automatically: Through cookies, analytics tools, and similar technologies when you browse our website.

  • From third parties: Including Shopify, logistics providers, marketing partners, and payment processors.

3. How We Use Your Personal Data

We use your personal data for purposes including:

  • Order Fulfillment: Processing orders, payments, returns, shipping, and delivery updates.

  • Customer Support: Resolving queries, providing service updates, and improving support quality.

  • Personalization: Tailoring recommendations, remembering your preferences.

  • Marketing: Sending promotional emails, SMS messages, and showing relevant ads (with your consent where required).

  • Security & Fraud Prevention: Preventing misuse, fraud, and ensuring secure transactions.

  • Legal Compliance: Complying with applicable Indian laws, regulations, or court orders.

4. Legal Basis for Processing (India)

We process your data on the basis of:

  • Your consent

  • Contractual necessity (e.g., fulfilling an order)

  • Legal obligations (e.g., tax and accounting records)

  • Legitimate interest (e.g., to improve our service)

5. Sharing Your Personal Data

We may share your data with:

  • Shopify (our ecommerce platform provider)

  • Payment gateways (Razorpay, Stripe, etc.)

  • Shipping partners and logistics providers

  • Marketing and advertising partners (e.g., Meta, Google Ads)

  • Professional service providers (data hosting, analytics, IT support)

  • Law enforcement and regulators, where required.

All third parties are bound by appropriate contractual obligations to safeguard your data.

6. Your Rights Under Indian Law

Subject to applicable laws, you may have the following rights:

  • Access: You may request details about the data we hold about you.

  • Correction: You can ask us to rectify inaccurate or incomplete information.

  • Erasure: You may request deletion of your personal data, subject to exceptions.

  • Withdraw Consent: Where processing is based on consent, you can withdraw it anytime.

  • Grievance Redressal: You may file a complaint with us or the Data Protection Board of India once operational.

You may exercise these rights by contacting us via the details below.

7. Data Retention

We retain your data only as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, or enforce agreements.

8. Security of Your Data

We take reasonable technical and organizational measures to protect your data. However, no system is 100% secure, and we advise users to maintain confidentiality of their account credentials.

9. Cookies & Tracking

We use cookies and similar technologies to:

  • Store preferences

  • Track usage patterns

  • Provide relevant advertisements

You may manage cookie preferences through your browser settings.

10. Shopify and International Transfers

Our website is hosted on Shopify, which may process your data outside India (e.g., in Canada or the USA). Shopify adheres to stringent security and privacy protocols. For more on how Shopify processes your data, visit the Shopify Privacy Policy.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. We recommend reading their policies before providing any data.

12. Children’s Privacy

We do not knowingly collect data from children under 18. If you believe your child has shared personal data with us, contact us for removal.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. If required by law, we will notify you directly.

14. Contact Us

For any questions, requests, or complaints regarding your personal data, you can reach us at:

Email: luxscare@gmail.com
Postal Address:
Oluxs.com
 
India