Refund policy

Cancellation, Returns & Refunds Policy

 

Oluxs is committed to providing a seamless and transparent shopping experience for its customers. This policy outlines the terms for cancellation, returns, replacements, and refunds in accordance with Indian laws.

1. Cancellation Policy

Cancellation Before Shipment

  • You may cancel an order before it has been dispatched by contacting our customer care at luxscare@gmail.com or calling us at +91-9902614400 (Monday to Saturday: 10 AM – 6 PM; Sunday: 10 AM – 12 PM).

  • Upon successful cancellation, the refund will be processed to your original payment method within 2–5 business days.

Note: Orders cannot be cancelled once dispatched from our warehouse.

Fraudulent or Invalid Transactions

Oluxs reserves the right to cancel orders deemed suspicious or in violation of our terms and conditions, with or without prior notice.

2. Returns, Replacements & Refunds Policy

Return & Replacement Window

  • Return/exchange requests must be raised within 5 days from the date of delivery.

  • We accept partial returns.

  • Products must be returned in unused condition, in original packaging, with seals, labels, barcodes, and tags intact.

How to Initiate a Return/Exchange

  1. Email us at luxscare@gmail.com with your Order ID, reason for return, and images/video of the item clearly showing any defect, batch number, and invoice.

  2. Our team will arrange for reverse pickup within 4–7 business days.

  3. Once the product is received and passes quality checks, we will process your refund or replacement.

Non-Returnable Scenarios

Returns will not be accepted if:

  • Original packaging, price tags, or accessories are missing.

  • The product has been used, damaged, or altered.

  • The return request is raised after 5 days from delivery.

  • The item is a free gift, sample, or promotional product.

  • The product was purchased as part of a final sale or clearance.

3. Damaged or Wrong Products

If you've received a damaged, defective, or incorrect product:

  • Notify us via luxscare@gmail.com within 5 days of delivery.

  • Provide images or video showing:

    • Product batch details.

    • Any leakage/damage, tampered seal, or wrong item received.

  • Once verified, we'll either send a replacement (subject to availability) or initiate a full refund.

4. Refund Process

Timelines & Modes

Refunds are processed within 2–5 business days after the returned product passes inspection.

Payment Mode Refund Method Timeline (After Return Approval)
Credit/Debit Card Same account 2–5 working days
Net Banking Same bank account 2–5 working days
Cash on Delivery Bank transfer (via shared details) 2–5 working days
Oluxs Coupons Store credit for future purchase Immediate

Note: Refunds may take an additional 2–3 working days to reflect in your account depending on your bank/payment provider.

5. Special Notes

Discounts & Loyalty Points

  • Discount vouchers are for one-time use only and will not be reissued upon cancellation or return.

  • Loyalty points, if used during purchase, will be reinstated into your Oluxs account in case of order cancellation.

Free Gifts

If a product was purchased with a free gift, the gift must also be returned in its original, unused condition.

Partial Returns

You may return any item(s) from a multiple-item order individually, provided the return conditions are met.

6. Refunds for Failed Deliveries

Refunds are also applicable in the following cases:

  • The customer refused delivery.

  • The delivery address was incorrect or unreachable.

  • Customer unavailable during delivery attempts.

Refunds in these cases will be processed only after the product is returned to our warehouse.

7. Policy Updates

Oluxs reserves the right to revise this policy at any time. Updates will be posted on our website and will be effective immediately upon publication. We encourage customers to check this page periodically for changes.

8. Contact Information

For queries, complaints or support, please reach out to:
📧 Email: luxscare@gmail.com
📞 Phone: +91-9902614400

If you are not satisfied with our support, you may escalate your concern to our grievance officer by email, and we will investigate the matter on a case-by-case basis.